Crisp
Choose Crisp if you want one inbox for email, chat and the other channels, with a knowledge base and private notes behind it.
- Answered in
- Crisp's own inbox
- Price
- Free for 2 seats, then $45 a month per workspace
- Trial
- 14 days
Compare
Human Reply vs Crisp
Updated
Crisp is a shared inbox for small companies, priced flat per workspace rather than per conversation — with the number of people who can answer set by the plan. Human Reply does one thing, simply: your website's chats land in your team's Telegram group, everyone there can answer, and the price is one figure per site.
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7-day free trial · Starting $10 a month
The short answer
Human Reply
Choose Human Reply if your team already lives in Telegram, several people should be able to answer without paying per person, and you want something simple — nothing new for the team to learn.
- Answered in
- Your team's Telegram group
- Price
- From $10 a month per site, billed yearly
- Trial
- 7 days
Where your team answers
Crisp's team answers in Crisp's inbox. Human Reply's team answers in the Telegram group it already has.
Crisp
Your team signs in to Crisp on the web or on its phone apps, and the plan decides how many of you can: two on the free plan, four on Mini, ten on Essentials. Crisp is a good inbox; it is still one more place to be.
Human Reply
No extra app and no add-ons: your team answers where it already is. Each chat opens as its own topic in your group, with the lead card at the top: the page and the item they were looking at, where they came from, how many times they've visited. Claim, Won and Lost sit on the card. Whoever is free replies from their phone, and the reply shows on your site.
How a small team works it
Crisp counts the seats. Human Reply counts nothing — whoever is in the group can answer.
Crisp
The plan sets the seats, so the fifth person to help out means the next plan up: two on Free, four on Mini, ten on Essentials. Inside, the inbox has private notes, routing and assignment for teams that want them.
Human Reply
Everyone in the group sees every chat, and whoever is free answers — replying is what claims it, so nobody answers twice. The Desk board says who is available, Won or Lost closes a chat in one tap, and the dashboard shows how each person did: chats picked up, how fast the first reply went out, how many were won. Add a colleague to the group and they can answer; the bill doesn't notice.
Side by side
Crisp is a broad inbox with its seats set by the plan. Human Reply does one job, from the app your team already has, for one price.
| Compared | Crisp | Human Reply |
|---|---|---|
| The product | ||
| What it is | Shared inbox for chat, email and other channels, with a knowledge base and an AI agent | Live chat for your website, answered from Telegram |
| Where the team answers | Crisp's own inbox, on the web and on its phone apps | Your team's Telegram group, from the phone; each chat is its own topic |
| Replies written by AI | An AI agent, paid for with the credits each plan includes1 | None; a person writes every reply |
| Price and plans | ||
| Price | Free, then $45, $95 and $295 a month per workspace1 | $12 a month per site, or $10 a month billed yearly ($120) |
| Who can answer | 2 seats on Free, 4 on Mini, 10 on Essentials, 20+ on Plus1 | Everyone in the group; there are no seats |
| Trial | 14 days on any plan1 | 7 days |
| Conversations | ||
| Chat history | Unlimited data retention from Mini up1 | Kept for as long as the account exists, on the one plan, and every chat is also a topic in your own group |
| Files | Sent and received in the inbox | Any file type, up to 20 MB each, both ways; they live in your group too |
| Visitor context | Customer data management from Essentials, with the visitor's details on the conversation | A lead card at the top of the topic: the page and item, where they came from, visit count, language, device, the message, and a link to an earlier chat |
| Picking up and closing a chat | Private notes from Mini; routing and assignment from Essentials1 | Claim on the card, or just reply; Won or Lost closes it |
| When nobody answers | The chat waits in the inbox, or a trigger replies | The bubble shows the away note your team wrote and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switched on |
| Channels | ||
| Customer channels | The website widget on every plan; the omnichannel inbox from Essentials1 | The chat on your site; the visitor can ask for the reply on WhatsApp, Telegram, email, Instagram or Messenger |
| Telegram | A channel customers can write in on, not a place your team answers from | Where the team answers every chat from your site, at no extra cost |
| Reports and setup | ||
| Reports | Analytics from Essentials1 | Dashboard: conversations, first reply, answered in time, thumbs up, by page and by person |
| Getting started | Sign up, add the widget, invite the seats the plan allows | Five guided steps, about ten minutes, then the bubble goes on your site |
Sources, checked :
What a team pays
Crisp is flat per workspace, which is fair — until the team outgrows the seats the plan allows, and the flat price steps up. Human Reply has one price whoever answers.
| People answering | Crisp | Human Replybilled yearly / monthly |
|---|---|---|
| per month, per workspace | ||
| 1 | Free2 seats included | $10 / $12 |
| 2 | Free2 seats included | $10 / $12 |
| 4 | $45Mini | $10 / $12 |
| 10 | $95Essentials | $10 / $12 |
Crisp's free plan is a real one, and for one or two people it may be all you need. The price in this table is the plan whose seats fit the team; the features step up with it — private notes and a custom email domain from Mini, routing and analytics from Essentials.
Source: Crisp pricing, checked .
When Crisp is the better choice
Crisp is the better choice when the inbox itself is the point.
- You want email, chat and the other channels in one inbox, with a knowledge base beside them.
- Your team wants private notes on a conversation, and routing rules to decide who takes what.
- One or two people answer, and Crisp's free plan covers you.
- You want an AI agent on the same bill, with credits included.
- Your team doesn't use Telegram, or your policy keeps customer conversations out of a messenger.
When Human Reply is the better choice
Human Reply fits a team that already lives in Telegram, wants everyone to be able to answer, and would rather not count seats.
- Nothing new to learn: the team answers from its phone, in the app it already has.
- Everyone in the group answers — adding a colleague doesn't change the bill.
- $10 a month per site, against $45 for the first paid plan.
- The chats live in your own group as well as with us, so the record is yours.
- A person writes every reply.
Questions
- Is Crisp free?
- Yes, for two people, with the website widget and a shared inbox; the paid plans are $45, $95 and $295 a month per workspace (Crisp pricing). Human Reply has a 7-day free trial, then $10 a month for the site, whoever answers.
- Does Crisp work with Telegram?
- Telegram can be a channel customers write in on, and your team still answers in Crisp's inbox. Human Reply is the other way round: visitors write on your site, and your team answers in Telegram.
- Which one suits a small team?
- Both are made for small teams, so it comes down to where you want to answer and how many of you there are. Crisp asks you to sign in to its inbox and counts the seats; Human Reply puts the chats in the group you are already in, for everyone.
- Is Crisp not flat-priced, like Human Reply?
- It is, per workspace, and that is one of the things Crisp does well. The difference is the seats: the plan sets how many people can answer, so a growing team moves up the price list even though the price itself is flat.
- Does Human Reply have private notes?
- No. Everything typed in the topic goes to the visitor, and the bot's own lines are the only thing the visitor doesn't see. If your team needs to talk about a customer without them seeing it, Crisp has notes and we don't.
- Do we lose the history if we leave?
- Not the part that matters. Every conversation is also a topic in your own Telegram group, with the photos and files in it, and that group is yours whether or not you keep paying us.
Try Human Reply free
Set it up in about ten minutes, then answer the first chat from your phone.
Get started
7-day free trial · Starting $10 a month
Crisp is a trademark of Crisp IM SAS. Human Reply is not affiliated with Crisp, Framer or Telegram.