Lovable setup guide

• Telegram. A Telegram account, and a group for your team with Topics turned on. You can make the group during setup.
• Your app's address. Publish the app once in Lovable to get its lovable.app address, or use your own domain. Publishing is free on every Lovable plan; a custom domain needs a paid one. Lovable's docs have the details.
• A payment card, for the seven-day free trial. Nothing is charged during the trial.
• About ten minutes.

1. Press Get started on humanreply.app/lovable.
2. Type your app's address, the one your visitors use: its lovable.app address, or your own domain.
3. Press Start setup. Setup opens in your browser, and everything in it is saved as you go.

1. Create your bot. Open BotFather in Telegram from the setup page (the first message is typed for you), choose a name, and paste the token BotFather gives you.
2. Add it to your group. Add the bot to your team's group as an admin, and turn on Topics. The page checks as you go.
3. Send a test lead. Write a message on the setup page and answer it from your phone, to see the whole loop once.
4. Set your hours. Business hours, auto-away, and the ways a visitor can ask for a reply when nobody is free.
5. Make your account. Your email and the six-digit code we send to it, then the plan: seven days free, then $12 a month, or $120 a year. You add your card on Stripe; nothing is charged during the trial, and the plan starts by itself when the trial ends unless you cancel before then.

1. The last setup page shows one line of code. Press the copy button beside it.
2. In Lovable, open your project and paste the prompt below into the chat, with your line in place of the one shown.
3. Press Publish in the top right of the editor. If the app is already published, press Publish changes.
4. Open your app once. The setup page turns to "You're live."

Add this script to every page of the app, right before the closing </body> tag. Change nothing else.

<script src="https://humanreply.app/embed.js" data-site="rl_xxxxxxxx" defer></script>

The prompt. Your line carries your app's own key in place of rl_xxxxxxxx.

Lovable finds the right place itself and says where it put the line. The chat is then on every page of your app, and it stays there as people move between pages.

Sign in at humanreply.app and open your dashboard. Under Customize:

• Design: your logo and team name, the colour, light or dark, the font and size, the launcher's label.
• Position: bottom left or bottom right, the space from the edges, and the stack order if something on your app covers the bubble.
• Language: the bubble's language, your greetings, and any of its words.
• Behavior: the ways to reply you offer, and what visitors see about your team.

Changes are saved as you make them and reach your app at once. There is nothing to ask Lovable again, and nothing to publish.

• Every conversation opens as its own topic in your Telegram group, with a card that says who is writing: the page, where they came from, how many times they have visited, their language and device.
• Tap Claim, or just reply. Your answer shows on your site in seconds. Photos and files work both ways.
• React 👀 to a message to show the visitor it has been seen.
• Won or Lost closes the conversation and keeps it as a record.
• In the Desk topic, tap I'm available or I'm away. When nobody is free, the chat says so and asks the visitor where the reply should go.
• The dashboard shows today's chats, every transcript, and analytics: conversations, first-reply time and ratings, by page and by person.

Settings › Plan & billing shows when the trial ends and what comes next. Manage billing opens Stripe, where you can change the card, see invoices, switch between monthly and yearly, or cancel. If the plan ends, the chat leaves your site until you start it again; your settings, your team and your conversations are kept.

1. In Lovable, ask in your project's chat: "Remove the Human Reply script."
2. Press Publish, then Publish changes. The chat leaves your app with that publish.

Removing the line doesn't end your plan: cancel it under Settings › Plan & billing. To delete your Human Reply account and its conversations, write to hello@send.humanreply.app.

• The setup page keeps listening. Check that you published after Lovable added the line, then open your app's own address.
• Settings › Connection says "Not on your site yet." The line isn't on your app, or nobody has opened it since. The row shows the line again, with a copy button.
• You changed your app's address. Nothing to do: the chat follows the line, wherever the app is published.
• Anything else: hello@send.humanreply.app. A person answers.