How do I install Human Reply?

Press Get started and type your site's address. Setup opens in your browser, five guided steps in about ten minutes. Its last page gives you one line: paste it into the Footer field of Squarespace's Code Injection panel and save. Every step is in the Squarespace setup guide.

Do visitors need Telegram?

No. They chat on your site. Only your team uses Telegram.

Do I need a Telegram Business account?

No. A regular Telegram group with Topics and a bot you make in BotFather. Setup walks you through both.

Which Squarespace plan do I need?

One with code injection: Core, Plus or Advanced, or an older plan that has it. Squarespace's help lists them.

Which pages is the bubble on?

Every page of your site, in the corner you choose. Squarespace doesn't run added code on its checkout pages, so the chat isn't there.

Does it work on a custom domain?

Yes. It works on your own domain and on your built-in squarespace.com address.

Does it slow my site down?

No. The bubble fetches its settings in the background, so your page doesn't wait for it.

What happens when nobody is free?

The bubble says so and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.

How much does it cost?

$12 a month per site, or $10 a month billed yearly. The first seven days are free.

Is Human Reply made by Squarespace?

No. Human Reply is made by Hella Fast, LLC, and isn't affiliated with Squarespace.

Delete the line from Code Injection and save: the chat leaves your site at once. Your conversations stay in your Telegram group. To end the plan, cancel from Plan & billing in the dashboard.

Live chat for Squarespace

Add live chat to your Squarespace site

Human Reply puts a live chat bubble on every page of your Squarespace site, with one line of code. Every chat lands in your team's Telegram group, whoever is free replies from their phone, and the reply shows on the page in seconds.

Get started

7-day free trial · Starting $10 a month

A visitor's chat in the bubble on the Casa Lira site: Giselle sends a photo of the terrace and replies, and the visitor's last message reads Seen by Giselle — On your Squarespace site

The same chat as a topic in the Casa Lira team's Telegram group: the lead card for Lena, claimed by Giselle, Won and Lost under it, and the replies below — In your team's Telegram

One line of codePasted into Code Injection
About ten minutesFive guided steps
On every pageLive as soon as you save
The whole teamNo seats, one price per site

The line you paste

<script src="https://humanreply.app/embed.js" data-site="rl_xxxxxxxx" defer></script>

In Squarespace: Code Injection, the Footer field, then Save.

Setup's last page gives you this line with your site's own key

One line in Code Injection

Squarespace has a place for exactly this. Paste one line into Code Injection, save, and the chat is on every page of your site.

On every page. It sits in the corner you choose, bottom left or bottom right, in the colour you pick.
Nothing else to install. No extension and no second account inside Squarespace. The line is all there is.
On the plans with code injection. Squarespace includes it in Core, Plus and Advanced, and in some older plans.¹

Set up in about ten minutes

Type your site's address, then five guided steps in your browser. The last page gives you the line to paste.

Create the botIn BotFather, with the first message typed for you.
Add it to a group with TopicsThe page checks as you go.
Send a test leadWrite from the setup page, then claim it from your phone.
Set your hoursBusiness hours, auto-away and the ways to reply.
Make your accountYour email, then your card on Stripe. 7-day free trial.

humanreply.app/setup

The second setup step: add the bot to your team group and turn on Topics, with the checks ticking as you go

Every step, from the first page to the pasted line, is in the Squarespace setup guide.

It looks like your site

The bubble takes your site's font and your colour, in light or dark, so it reads as part of your page.

Name and logo. They start as your site's name and icon. Change either.
Language. It speaks your site's language and every word can be customised.
Phones. On a phone the chat opens full screen.

The bubble on the Sable Atelier site in pink, in the site's own font, with Giselle's answer and Seen by Giselle

A new topic in Telegram with Lena's lead card: waiting 0:12, the Garden suite page, from google.com, second visit, her question, and Claim under it

A claimed topic in Telegram: the lead card for Jonas with a link to an earlier conversation, Won and Lost under it, Giselle's replies and a photo from Jonas

Each chat gets its own topic in your team's Telegram

Every chat opens a topic in your team's Telegram group, with a lead card on top, so everyone sees it and one person picks it up.

The lead card. The page and item they were looking at, where they came from, how often they've visited, and any earlier chat.
Claim, Won, Lost. Tap Claim, or just reply, and the chat is yours. Won or Lost closes it.
Read receipts, both ways. React to their message and they see "Seen by" and your name. You see when they've read your reply.

The whole loop, step by step, is on the homepage.

Your dashboard on humanreply.app

humanreply.app/dashboard

The Human Reply dashboard for casalira.com: the week in numbers, Giselle and Sara at the desk, today's conversations

HomeThe week in numbers, who is at the desk, and today's chats.
AnalyticsConversations, first reply and thumbs up, by page and by person.
CustomizeHow the bubble looks, what it says and how it behaves.
ConnectionTurns green once the bubble has been seen on your site.

When nobody is free

When nobody is free, the bubble says so and asks the visitor where the reply should go.

The ways to reply. WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
Hours and auto-away. Set your business hours, and tap I'm available or I'm away in Telegram. Anyone quiet for 45 minutes is marked away.

A person writes every reply. The greeting and the away note are words your team sets.

The bubble when nobody is free: Back tomorrow at 8:00 in the header, the visitor's message marked Delivered, and We'll reply on WhatsApp

The Desk topic in Telegram: the pinned team status board with I'm available and I'm away, and the lines saying who changed their status

For designers building client sites

Paste the line into each client's site, and every site gets its own bot and Telegram group.

The client's team answersThey reply from their phones in Telegram and never need to log in to Squarespace.
Their chats onlyNobody sees another client's chats.
Priced per siteOne plan for each client site, whatever the size of its team.

Human Reply, a chat suite, or a messenger button

There are three kinds of chat you can add to a Squarespace site. Each one is a line of code; they differ in where the conversation happens.

Compared	Human Reply	A chat suite	A messenger button
How it's added	One line in Code Injection¹	The vendor's script, in Code Injection too¹	A widget's code, pasted the same way²
Where the conversation happens	On your page, both ways, files included	On your page	In the messenger's app, off your site²
Where the team answers	Your team's Telegram group, a topic per chat	The vendor's own inbox and apps	The messenger account the button opens
What you pay for	The site: $12 a month, the whole team included	Often each person who answers	A free plan, and paid ones for more²

Sources, checked 3 October 2026:

One plan, per site

Human Reply costs $12 a month per site, or $10 a month billed yearly.

TodayYour free trial starts.
Three days before it endsWe email you a reminder.
After seven daysYour plan starts. Cancel before then, from the dashboard, and nothing is charged.

Human Reply for one site

Monthly

$12a month

Yearly−17%

$10a month, $120 billed yearly

The whole team, no seats
Unlimited conversations
Photos, documents and stickers, both ways

Questions

How do I install Human Reply?: Press Get started and type your site's address. Setup opens in your browser, five guided steps in about ten minutes. Its last page gives you one line: paste it into the Footer field of Squarespace's Code Injection panel and save. Every step is in the Squarespace setup guide.
Do visitors need Telegram?: No. They chat on your site. Only your team uses Telegram.
Do I need a Telegram Business account?: No. A regular Telegram group with Topics and a bot you make in BotFather. Setup walks you through both.
Which Squarespace plan do I need?: One with code injection: Core, Plus or Advanced, or an older plan that has it. Squarespace's help lists them.
Which pages is the bubble on?: Every page of your site, in the corner you choose. Squarespace doesn't run added code on its checkout pages, so the chat isn't there.
Does it work on a custom domain?: Yes. It works on your own domain and on your built-in squarespace.com address.

Does it slow my site down?: No. The bubble fetches its settings in the background, so your page doesn't wait for it.
What happens when nobody is free?: The bubble says so and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
How much does it cost?: $12 a month per site, or $10 a month billed yearly. The first seven days are free.
Is Human Reply made by Squarespace?: No. Human Reply is made by Hella Fast, LLC, and isn't affiliated with Squarespace.
How do I remove it?: Delete the line from Code Injection and save: the chat leaves your site at once. Your conversations stay in your Telegram group. To end the plan, cancel from Plan & billing in the dashboard.

Add live chat with one line

The next chat on your site lands in your team's Telegram.

Get started

7-day free trial · Starting $10 a month

Human Reply is not affiliated with Framer, Webflow, WordPress, Squarespace or Telegram.