Squarespace setup guide

• Telegram. A Telegram account, and a group for your team with Topics turned on. You can make the group during setup.
• A Squarespace site with code injection. Squarespace includes it in the Core, Plus and Advanced plans, and in some older ones. Squarespace's help has the list.
• A payment card, for the seven-day free trial. Nothing is charged during the trial.
• About ten minutes.

1. Press Get started on humanreply.app/squarespace.
2. Type your site's address, the one your visitors use, like acme.com.
3. Press Start setup. Setup opens in your browser, and everything in it is saved as you go.

1. Create your bot. Open BotFather in Telegram from the setup page (the first message is typed for you), choose a name, and paste the token BotFather gives you.
2. Add it to your group. Add the bot to your team's group as an admin, and turn on Topics. The page checks as you go.
3. Send a test lead. Write a message on the setup page and answer it from your phone, to see the whole loop once.
4. Set your hours. Business hours, auto-away, and the ways a visitor can ask for a reply when nobody is free.
5. Make your account. Your email and the six-digit code we send to it, then the plan: seven days free, then $12 a month, or $120 a year. You add your card on Stripe; nothing is charged during the trial, and the plan starts by itself when the trial ends unless you cancel before then.

1. The last setup page shows one line of code. Press the copy button beside it.
2. In Squarespace, open the Code Injection panel.
3. Paste the line into the Footer field and click Save.
4. Open your site once. The setup page turns to "You're live."

<script src="https://humanreply.app/embed.js" data-site="rl_xxxxxxxx" defer></script>

What the line looks like. Yours carries your site's own key in place of rl_xxxxxxxx.

The chat is now on every page of your site. Squarespace doesn't run added code on its checkout pages, so the chat isn't there. It can also switch scripts off inside its editor's preview: to see the chat, open your site's address in a private window.

Sign in at humanreply.app and open your dashboard. Under Customize:

• Design: your logo and team name, the colour, light or dark, the font and size, the launcher's label.
• Position: bottom left or bottom right, the space from the edges, and the stack order if something on your site covers the bubble.
• Language: the bubble's language, your greetings, and any of its words.
• Behavior: the ways to reply you offer, and what visitors see about your team.

Changes are saved as you make them and reach your site at once. There is nothing to paste again.

• Every conversation opens as its own topic in your Telegram group, with a card that says who is writing: the page, where they came from, how many times they have visited, their language and device.
• Tap Claim, or just reply. Your answer shows on your site in seconds. Photos and files work both ways.
• React 👀 to a message to show the visitor it has been seen.
• Won or Lost closes the conversation and keeps it as a record.
• In the Desk topic, tap I'm available or I'm away. When nobody is free, the chat says so and asks the visitor where the reply should go.
• The dashboard shows today's chats, every transcript, and analytics: conversations, first-reply time and ratings, by page and by person.

Settings › Plan & billing shows when the trial ends and what comes next. Manage billing opens Stripe, where you can change the card, see invoices, switch between monthly and yearly, or cancel. If the plan ends, the chat leaves your site until you start it again; your settings, your team and your conversations are kept.

1. In Squarespace, open the Code Injection panel.
2. Delete the line from the Footer field and click Save. The chat leaves your site at once.

Removing the line doesn't end your plan: cancel it under Settings › Plan & billing. To delete your Human Reply account and its conversations, write to hello@send.humanreply.app.

• There is no Code Injection panel. Your Squarespace plan doesn't include it. It comes with Core, Plus and Advanced.
• The setup page keeps listening. Check that the line is in the Footer field and saved, then open your site's own address, not the editor's preview.
• Settings › Connection says "Not on your site yet." The line isn't on your site, or nobody has opened the site since. The row shows the line again, with a copy button.
• The chat isn't on the checkout page. Squarespace doesn't run added code there.
• Anything else: hello@send.humanreply.app. A person answers.