There is a free plan, and it allows 50 billable conversations a month; after that the plans start at $24.17 a month billed annually, $29 monthly (Tidio pricing). Human Reply has a 7-day free trial, then $10 a month for the site with no cap on conversations.

Does Tidio work with Telegram?

Telegram is not among the channels Tidio lists, so there is no way for your team to answer from it. Human Reply is built the other way round: visitors write on your site, and your team answers in Telegram.

What happens in a busy month?

On Tidio the conversations are counted and the plan steps up when you pass the allowance. On Human Reply a busy month costs exactly what a quiet one costs, because conversations aren't counted.

Does Human Reply have a bot, like Lyro?

No, and it won't. A person writes every reply the visitor reads. When nobody is free, the bubble shows the away note your team wrote and asks where the reply should go.

How many people can answer?

Everyone in your Telegram group, at the same price. Tidio's seats come with the plan.

Do we lose the history if we leave?

Not the part that matters. Every conversation is also a topic in your own Telegram group, with the photos and files in it, and that group is yours whether or not you keep paying us.

Compare

Human Reply vs Tidio

Updated 26 September 2026

Tidio is live chat with a chatbot for small sites, and it is priced by the conversation: 50 a month free, then a plan that steps up as you get busier. Human Reply does one thing, simply: your website's chats land in your team's Telegram group, anyone there can answer, and the number of conversations never moves the bill.

Get started

7-day free trial · Starting $10 a month

The short answer

Tidio

Choose Tidio if you want to start free, have a bot answer the easy questions, and you are happy for the price to follow how many conversations you have.

Answered in: Tidio's own apps
Price: Free for 50 conversations a month, then from $24.17 billed annually
Trial: 7 days

Human Reply

Choose Human Reply if your team already lives in Telegram, several people should be able to answer without paying per person, and you want something simple — nothing new for the team to learn.

Answered in: Your team's Telegram group
Price: From $10 a month per site, billed yearly
Trial: 7 days

A chat from the Casa Lira site as a topic in the team's Telegram group: the lead card for Lena, claimed by Giselle, Won and Lost under it, and the replies below

Where your team answers

Tidio's team answers in Tidio's apps. Human Reply's team answers in the Telegram group it already has.

Tidio

Your team works in Tidio's web, desktop and mobile apps. The channels Tidio brings into them are the website widget, Messenger, Instagram, WhatsApp and email — Telegram is not among them, so there is no way to answer from it.

Human Reply

No extra app and no add-ons: your team answers where it already is. Each chat opens as its own topic in your group, with the lead card at the top: the page and the item they were looking at, where they came from, how many times they've visited. Claim, Won and Lost sit on the card. Whoever is free replies from their phone, and the reply shows on your site.

What you keep

Tidio counts the conversations you are allowed to have. Human Reply doesn't count them at all, and the chats sit in your own Telegram group as well as with us.

Tidio

A billable conversation is one your team handles, and each plan allows a number of them: 50 a month on the free plan, 100 on Starter, from 250 on Growth. A good month is also a bigger bill, and when the allowance runs out the answer is the next plan up.

Human Reply

Unlimited conversations on the one plan, however busy the month gets, and no storage bill. The history doesn't get shorter lower down the price list, because there is nothing lower down. Every chat is also a topic in your group, with the photos and documents in it, so the record lives with your team as well as with us. Files go up to 20 MB each, both ways.

How a small team works it

Both are made for small teams. The difference is where the work happens, and what the team has to keep an eye on.

Tidio

Everyone signs in to Tidio and works in its inbox, and someone watches the conversation counter so the month doesn't run past the plan. Assignment and permissions arrive on the paid plans.

Human Reply

Everyone in the group sees every chat, and whoever is free answers — replying is what claims it, so nobody answers twice. The Desk board says who is available, Won or Lost closes a chat in one tap, and the dashboard shows how each person did: chats picked up, how fast the first reply went out, how many were won. Nothing to watch but the chats.

Side by side

Tidio gives you a bot and a free start, and counts your conversations. Human Reply gives you one job done from Telegram, with nothing counted.

Compared	Tidio	Human Reply
The product
What it is	Live chat, ticketing and the Lyro AI agent for small websites	Live chat for your website, answered from Telegram
Where the team answers	Tidio's own web, desktop and mobile apps	Your team's Telegram group, from the phone; each chat is its own topic
Replies written by AI	Lyro answers by itself; 50 conversations free once, then from $32.50 a month¹	None; a person writes every reply
Price and plans
Price	Free for 50 conversations a month; Starter $24.17 billed annually or $29 monthly; Growth from $49.17 or $59; Plus from $300¹	$12 a month per site, or $10 a month billed yearly ($120)
What you pay for	Billable conversations — the ones your team handles — counted every month¹	The site. Conversations aren't counted
Who can answer	Seats come with the plan; Growth includes 10¹	Everyone in the group; there are no seats
Trial	7 days¹	7 days
Conversations
Conversation limit	50 a month free, 100 on Starter, from 250 on Growth¹	None
Chat history	Kept in Tidio while you use it	Kept for as long as the account exists, and every chat is also a topic in your own group
Files	Sent and received in the chat	Any file type, up to 20 MB each, both ways; they live in your group too
Visitor context	A live visitors list, and the pages they viewed on the paid plans	A lead card at the top of the topic: the page and item, where they came from, visit count, language, device, the message, and a link to an earlier chat
When nobody answers	The bot replies, or the chat waits in the inbox	The bubble shows the away note your team wrote and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switched on
Channels
Customer channels	The website widget, Messenger, Instagram, WhatsApp and email²	The chat on your site; the visitor can ask for the reply on WhatsApp, Telegram, email, Instagram or Messenger
Telegram	Not among the channels Tidio lists²	Where the team answers every chat from your site, at no extra cost
Reports and setup
Reports	Basic analytics on Starter, advanced from Growth¹	Dashboard: conversations, first reply, answered in time, thumbs up, by page and by person
Getting started	Sign up, add the widget, set the bot's flows	Five guided steps, about ten minutes, then the bubble goes on your site

Sources, checked 26 September 2026:

What a team pays

Tidio's bill follows the conversations. Human Reply's doesn't move, whether the month brings five chats or five hundred.

For one site, a month, in US dollars
Conversations a month	Tidio		Human Replybilled yearly / monthly
Conversations a month	billed annually	billed monthly	Human Replybilled yearly / monthly
50	Free	Free	$10 / $12
100	$24.17Starter	$29Starter	$10 / $12
250	$49.17Growth	$59Growth	$10 / $12
More	from $300Plus	from $300Plus	$10 / $12

A billable conversation is one your team handles in the month. Tidio's own calculator prices the steps between these plans; the Lyro AI agent and Flows are priced on top, from $32.50 and $24.17 a month.

Source: Tidio pricing, checked 26 September 2026.

When Tidio is the better choice

Tidio is the better choice when you want a free start and a bot doing the first pass.

You want to start at no cost, and 50 conversations a month is enough for now.
You want a bot answering common questions before a person sees them.
You want Messenger, Instagram and WhatsApp landing in the same inbox.
You want flows that collect a lead or a quote request without anyone answering.
Your team doesn't use Telegram, or your policy keeps customer conversations out of a messenger.

When Human Reply is the better choice

Human Reply fits a team that already lives in Telegram and would rather answer from there than sign in to one more tool — with nothing counted and nothing rationed.

Nothing new to learn: the team answers from its phone, in the app it already has.
Unlimited conversations, so a busy month costs what a quiet one costs.
Everyone in the group answers, and nobody pays per person.
The chats live in your own group as well as with us, so the record is yours.
A person writes every reply.

Questions

Is Tidio free?: There is a free plan, and it allows 50 billable conversations a month; after that the plans start at $24.17 a month billed annually, $29 monthly (Tidio pricing). Human Reply has a 7-day free trial, then $10 a month for the site with no cap on conversations.
Does Tidio work with Telegram?: Telegram is not among the channels Tidio lists, so there is no way for your team to answer from it. Human Reply is built the other way round: visitors write on your site, and your team answers in Telegram.
What happens in a busy month?: On Tidio the conversations are counted and the plan steps up when you pass the allowance. On Human Reply a busy month costs exactly what a quiet one costs, because conversations aren't counted.

Does Human Reply have a bot, like Lyro?: No, and it won't. A person writes every reply the visitor reads. When nobody is free, the bubble shows the away note your team wrote and asks where the reply should go.
How many people can answer?: Everyone in your Telegram group, at the same price. Tidio's seats come with the plan.
Do we lose the history if we leave?: Not the part that matters. Every conversation is also a topic in your own Telegram group, with the photos and files in it, and that group is yours whether or not you keep paying us.

Try Human Reply free

Set it up in about ten minutes, then answer the first chat from your phone.

Get started

7-day free trial · Starting $10 a month

Tidio and Lyro are trademarks of Tidio Ltd. Human Reply is not affiliated with Tidio, Framer or Telegram.