Live chat for WordPress

Add live chat to your WordPress site

Human Reply is a WordPress plugin that puts a live chat bubble on every page of your site. Every chat lands in your team's Telegram group, whoever is free replies from their phone, and the reply shows on the page in seconds.

Coming soon

7-day free trial · Starting $10 a month

On your WordPress site
A visitor's chat in the bubble on the Casa Lira site: Giselle sends a photo of the terrace and replies, and the visitor's last message reads Seen by Giselle
In your team's Telegram
The same chat as a topic in the Casa Lira team's Telegram group: the lead card for Lena, claimed by Giselle, Won and Lost under it, and the replies below
Settings › Human Reply in the WordPress admin of Casa Lira: a green dot and On every page of casalira.com, the Open dashboard button, Connected on October 3, 2026, and the Disconnect link under the card
Settings › Human Reply, once the chat is on

Made for WordPress

Human Reply is a plugin you install from the WordPress directory. One press in Settings › Human Reply, and the chat is on every page of your site.

  • On every page. It lands in the bottom right corner of every page, in the colour you pick.
  • Nothing to paste. No code in your theme and no snippet plugin. It works with any theme and any page builder.
  • Caches cleared for you. Connect or disconnect, and the plugin clears WP Rocket, LiteSpeed Cache and the other page caches itself, so the change shows at once.

Set up in about ten minutes

Press Start setup in Settings › Human Reply, then five guided steps in your browser. The last press takes you back to WordPress with the chat on.

  1. Create the botIn BotFather, with the first message typed for you.
  2. Add it to a group with TopicsThe page checks as you go.
  3. Send a test leadWrite from the setup page, then claim it from your phone.
  4. Set your hoursBusiness hours, auto-away and the ways to reply.
  5. Make your accountYour email, then your card on Stripe. 7-day free trial.
humanreply.app/setup
The second setup step: add the bot to your team group and turn on Topics, with the checks ticking as you go

It looks like your site

The bubble takes your site's font and your colour, in light or dark, so it reads as part of your page.

  • Name and logo. They start as your site's name and icon. Change either.
  • Language. It speaks your site's language and every word can be customised.
  • Phones. On a phone the chat opens full screen.
The bubble on the Casa Lira site in blue, with the team's initials as its logo and a first message marked DeliveredThe bubble on the Sable Atelier site in pink, in the site's own font, with Giselle's answer and Seen by Giselle
A new topic in Telegram with Lena's lead card: waiting 0:12, the Garden suite page, from google.com, second visit, her question, and Claim under itA claimed topic in Telegram: the lead card for Jonas with a link to an earlier conversation, Won and Lost under it, Giselle's replies and a photo from Jonas

Each chat gets its own topic in your team's Telegram

Every chat opens a topic in your team's Telegram group, with a lead card on top, so everyone sees it and one person picks it up.

  • The lead card. The page and item they were looking at, where they came from, how often they've visited, and any earlier chat.
  • Claim, Won, Lost. Tap Claim, or just reply, and the chat is yours. Won or Lost closes it.
  • Read receipts, both ways. React to their message and they see "Seen by" and your name. You see when they've read your reply.

The whole loop, step by step, is on the homepage.

Your dashboard on humanreply.app

Open dashboard in Settings › Human Reply takes you there: who is at the desk, every conversation, and how the bubble looks and what it says.

humanreply.app/dashboard
The Human Reply dashboard for casalira.com: the week in numbers, Giselle and Sara at the desk, today's conversations

When nobody is free

When nobody is free, the bubble says so and asks the visitor where the reply should go.

  • The ways to reply. WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
  • Hours and auto-away. Set your business hours, and tap I'm available or I'm away in Telegram. Anyone quiet for 45 minutes is marked away.

A person writes every reply. The greeting and the away note are words your team sets.

The bubble when nobody is free: Back tomorrow at 8:00 in the header, the visitor's message marked Delivered, and We'll reply on WhatsAppThe Desk topic in Telegram: the pinned team status board with I'm available and I'm away, and the lines saying who changed their status

For agencies building client sites

Install the plugin on each client's site, and every site gets its own bot and Telegram group.

  • The client's team answersThey reply from their phones in Telegram and never need to log in to WordPress.
  • Their chats onlyNobody sees another client's chats.
  • Priced per siteOne plan for each client site, whatever the size of its team.

A plugin, a pasted script, or a messenger button

There are three ways to put chat on a WordPress site.

ComparedHuman ReplyA pasted scriptA messenger button
How it's addedThe plugin puts it on every pageA script pasted into your theme, or through a snippet plugin1A plugin that adds a button2,3
Where the conversation happensOn your page, both ways, files includedOn your pageIn the messenger's app, off your site2,3
Where the team answersYour team's Telegram group, a topic per chatThe vendor's own inbox and appsThe messenger account the button opens
What you pay forThe site: $12 a month, the whole team includedOften each person who answersA free plan, and paid ones for more2,3
Sources, checked :
  1. 1WPCode – Insert Headers and Footers, WordPress plugin directory
  2. 2Chaty, WordPress plugin directory
  3. 3Click to Chat, WordPress plugin directory

One plan, per site

Human Reply costs $12 a month per site, or $10 a month billed yearly.

  1. TodayYour free trial starts.
  2. Three days before it endsWe email you a reminder.
  3. After seven daysYour plan starts. Cancel before then, from the dashboard, and nothing is charged.

Human Reply for one site

Monthly

$12a month

Yearly−17%

$10a month, $120 billed yearly
  • The whole team, no seats
  • Unlimited conversations
  • Photos, documents and stickers, both ways

Questions

How do I install Human Reply?
From the WordPress plugin directory: Plugins › Add New, search for Human Reply, install and activate. Then open Settings › Human Reply and press Start setup: five guided steps in your browser, and the last press turns the chat on.
Do visitors need Telegram?
No. They chat on your site. Only your team uses Telegram.
Do I need a Telegram Business account?
No. A regular Telegram group with Topics and a bot you make in BotFather. Setup walks you through both.
Which pages is the bubble on?
Every page of your site, bottom right.
Does it work with my theme and page builder?
Yes. The plugin adds the chat the way WordPress adds any script, so it works with any theme and any page builder.
What about a staging copy of my site?
The chat stays off a copy of your site at another address, so a staging site never sends chats to your team. Set it up on your live site.
Does it work with caching plugins?
Yes. When you connect or disconnect, the plugin clears WP Rocket, LiteSpeed Cache, W3 Total Cache, WP Super Cache, SiteGround Optimizer, WP Fastest Cache and Jetpack Boost itself, and keeps WP Rocket and SiteGround Optimizer from combining its script with your own.
Does it slow my site down?
No. The bubble fetches its settings in the background, so your page doesn't wait for it.
What happens when nobody is free?
The bubble says so and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
How much does it cost?
$12 a month per site, or $10 a month billed yearly. The first seven days are free.
Is Human Reply made by WordPress?
No. Human Reply is made by Hella Fast, LLC, and isn't affiliated with WordPress or Automattic.
How do I remove it?
Press Disconnect in Settings › Human Reply and the chat leaves every page at once. Then deactivate or delete the plugin as usual. Your conversations stay in your Telegram group. To end the plan, cancel from Plan & billing in the dashboard.

More answers in the homepage FAQ.

Add live chat from the plugin

The next chat on your site lands in your team's Telegram.

Coming soon

7-day free trial · Starting $10 a month

Human Reply is not affiliated with Framer, Webflow, WordPress or Telegram.

WordPress live chat, answered from Telegram · Human Reply