LiveChat
Choose LiveChat if you want AI to answer routine questions, a support desk with routing and tickets, or every channel in one inbox.
- Answered in
- LiveChat's own apps
- Price
- From $19 per person a month, billed annually
- Trial
- 14 days
Compare
Human Reply vs LiveChat
Updated
LiveChat is a customer-service suite with its own agent apps, AI features and 200+ integrations, priced per person. Human Reply does one thing, simply: your website's chats land in your team's Telegram group, a person writes every reply, and you pay per site, not per person.
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7-day free trial · Starting $10 a month
The short answer
Human Reply
Choose Human Reply if your team already lives in Telegram, several people should be able to answer without paying per person, and you want something simple — nothing new for the team to learn.
- Answered in
- Your team's Telegram group
- Price
- From $10 a month per site, billed yearly
- Trial
- 7 days
Where your team answers
LiveChat's agents answer in LiveChat's own apps. Human Reply's team answers in the Telegram group it already has.
LiveChat
Agents work in LiveChat's own apps for the web, Windows, macOS, iOS and Android. Answering from a messenger costs extra: the nearest thing is a third-party Slack app at $5 a month per agent on top of your plan, and it isn't Telegram. Telegram is only a channel customers write in on, and that add-on is $49 a month after 50 free chats.
Human Reply
No extra app and no add-ons: your team answers where it already is. Each chat opens as its own topic in your group, with the lead card at the top: the page and the item they were looking at, where they came from, how many times they've visited. Claim, Won and Lost sit on the card. Whoever is free replies from their phone, and the reply shows on your site.
Side by side
LiveChat covers more ground and charges for each person. Human Reply does one job, from Telegram, for one price per site.
| Compared | LiveChat | Human Reply |
|---|---|---|
| The product | ||
| What it is | Customer-service suite: live chat, AI features, reports, 200+ integrations | Live chat for your website, answered from Telegram |
| Where the team answers | LiveChat’s apps for the web, Windows, macOS, iOS and Android | Your team's Telegram group, from the phone; each chat is its own topic |
| Replies written by AI | AI Agent, sold through Text: from $19 per user a month with 10 AI resolutions, then $49.50 for 50 more2 | None; a person writes every reply |
| Price and plans | ||
| Price | $19–$79 per person a month billed annually, $25–$89 monthly; Enterprise is custom1 | $12 a month per site, or $10 a month billed yearly ($120) |
| Who can answer | Every user is paid for; Starter is one user, Team and Business unlimited1 | Everyone in the group; there are no seats |
| Trial | 14 days1 | 7 days |
| Conversations | ||
| Chat history | 60 days on Starter, unlimited from Team1 | Kept for as long as you use it; each chat also stays as a topic in your group |
| Files | From Team; up to 10 MB per file1,3 | Any file type — photos, videos, documents, stickers — up to 20 MB each |
| Visitor context | Name, email, location and current page; 100–1,000 visitors tracked, by plan1 | A lead card at the top of the topic: the page and item, where they came from, visit count, language, device, the message, and a link to an earlier chat |
| Picking up and closing a chat | Smart or manual routing, transfers, tags; Goals and a Sales tracker from Team | Claim on the card, or just reply; Won or Lost closes it |
| What the visitor sees | Agent rating on every plan | Delivered, Seen by, picked up by; read receipts both ways; a thumbs up or down at the end |
| When nobody answers | An inactivity message asks for the visitor’s email | When you're away, the bubble shows the away note your team wrote and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switched on. A live chat nobody picks up asks the same after a minute. |
| Availability | Work scheduler from Business | Desk board in Telegram, business hours and auto-away, on the one plan |
| Channels | ||
| Customer channels | Website, app widget, chat link and Messenger on every plan; Apple Messages and SMS from Business; WhatsApp, Instagram, X and email as Marketplace apps | The chat on your site; the visitor can ask for the reply on WhatsApp, Telegram, email, Instagram or Messenger |
| Marketplace app: $99 a month per number (1,000 conversations) or $199 unlimited, plus Meta's fees4 | A way to reply: the visitor leaves a number and the team writes from its own WhatsApp | |
| Telegram | Only a channel customers write in on; the add-on is $49 a month after 50 free chats5 | Where the team answers every chat from your site, at no extra cost |
| Reports, widget and data | ||
| Reports | Basic from Team; advanced, agent performance and staffing prediction from Business | Dashboard: conversations, first reply, answered in time, thumbs up, by page and by person |
| How it looks | Basic customisation on Starter, full from Team; logo and a choice of 48 languages from Team | Logo, team name, colour, light or dark, the site's font, size, launcher label; follows the site's language; every word can be changed |
| Data | US or EU data centre | EU, in Frankfurt |
What a team pays
LiveChat charges for every person who answers. Human Reply charges for the site, whatever the size of the team.
| People answering | LiveChat Team | Human Replybilled yearly / monthly | |
|---|---|---|---|
| billed annually | billed monthly | ||
| 1 | $49Starter: $19 | $59Starter: $25 | $10 / $12 |
| 3 | $147 | $177 | $10 / $12 |
| 5 | $245 | $295 | $10 / $12 |
| 10 | $490 | $590 | $10 / $12 |
For one person, LiveChat's Starter plan costs $19 a month billed annually or $25 monthly, without file sharing and with 60 days of chat history.
Source: LiveChat pricing, checked .
When LiveChat is the better choice
LiveChat is the better choice when you need a full support desk, AI answers or many channels in one inbox.
- You want routine questions answered by AI. In Human Reply a person writes every reply.
- You run a support desk, with routing, transfers, shifts and tickets.
- You want every channel in one inbox: Messenger, Apple Messages, SMS, WhatsApp, Instagram and email.
- You need integrations: a CRM, a Shopify or WooCommerce cart in the chat, an API.
- You need SSO, HIPAA or SLAs.
- Your team doesn't use Telegram, or your policy keeps customer conversations out of a messenger.
When Human Reply is the better choice
Human Reply fits a small team that already lives in Telegram and wants to answer its site's visitors from there — together, for one price, with nothing new to learn.
- Nothing new to learn: the team answers from its phone, in the app it already has.
- Running in about ten minutes — one page of settings, no routing rules or shifts to set up.
- The whole team answers, and nobody pays per person.
- A person writes every reply.
- Any file type, up to 20 MB each, on the one plan.
Questions
- Is LiveChat free?
- No. LiveChat has no free plan: a 14-day trial, then from $19 per person a month billed annually (LiveChat pricing). Human Reply has a 7-day free trial, then from $10 a month per site.
- Does LiveChat work with Telegram?
- Only the other way round, and it is a paid add-on: it brings customers who write on Telegram into LiveChat, where agents still answer, and after 50 free chats it costs $49 a month on top of your plan. With Human Reply your team answers your site’s chats from Telegram, with nothing to add on.
- Which one suits a small team?
- Human Reply. One price for the site, everyone in the group can answer, and it runs in about ten minutes. LiveChat is built for a larger support organisation — routing, shifts, tickets, SSO, SLAs — and that depth takes setting up, training and a price per person.
- Does Human Reply answer automatically, like LiveChat's AI Agent?
- No. A person writes every reply the visitor reads. When nobody is free, the bubble shows the away note your team wrote and asks where the reply should go.
- How many people can answer?
- On LiveChat, each person is a paid user, and Starter allows one. On Human Reply, everyone in your Telegram group can answer.
- Can LiveChat agents answer from their phone?
- Yes, in LiveChat's iOS and Android apps. With Human Reply the team answers in Telegram, which they already have.
Try Human Reply free
Set it up in about ten minutes, then answer the first chat from your phone.
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7-day free trial · Starting $10 a month
LiveChat is a trademark of Text S.A. Human Reply is not affiliated with LiveChat, Framer or Telegram.