Live chat for Webflow

Add live chat to your Webflow site

Human Reply is a Webflow chat app that adds a live chat bubble to your site. Every chat lands in your team's Telegram group, whoever is free replies from their phone, and the reply shows on the page in seconds.

Coming soon

7-day free trial · Starting $10 a month

On your Webflow site
A visitor's chat in the bubble on the Casa Lira site: Giselle sends a photo of the terrace and replies, and the visitor's last message reads Seen by Giselle
In your team's Telegram
The same chat as a topic in the Casa Lira team's Telegram group: the lead card for Lena, claimed by Giselle, Won and Lost under it, and the replies below
The Webflow Designer on a band's home page: the Human Reply component selected in the Navigator and on the canvas, its launcher pinned bottom right
The bubble in the Webflow Designer, as a component

Made for Webflow

Human Reply is an app you add from Webflow. Press Add to my site and the bubble lands on your page as a component.

  • Placed for you. It lands in the bottom right corner of the page, in the colour you pick.
  • Yours to restyle. Move it and style it like any other component.
  • Live when you publish. Press Publish in Webflow and the chat is on your site.

Set up in about ten minutes

Choose your site in Webflow, then five guided steps in your browser.

  1. Create the botIn BotFather, with the first message typed for you.
  2. Add it to a group with TopicsThe page checks as you go.
  3. Send a test leadWrite from the setup page, then claim it from your phone.
  4. Set your hoursBusiness hours, auto-away and the ways to reply.
  5. Make your accountYour email, then your card on Stripe. 7-day free trial.
humanreply.app/setup
The second setup step: add the bot to your team group and turn on Topics, with the checks ticking as you go

It looks like your site

The bubble takes your site's font and your colour, in light or dark, so it reads as part of your page.

  • Name and logo. They start as your site's name and icon. Change either.
  • Language. It speaks your site's language and every word can be customised.
  • Phones. On a phone the chat opens full screen.
The bubble on the Casa Lira site in blue, with the team's initials as its logo and a first message marked DeliveredThe bubble on the Sable Atelier site in pink, in the site's own font, with Giselle's answer and Seen by Giselle
A new topic in Telegram with Lena's lead card: waiting 0:12, the Garden suite page, from google.com, second visit, her question, and Claim under itA claimed topic in Telegram: the lead card for Jonas with a link to an earlier conversation, Won and Lost under it, Giselle's replies and a photo from Jonas

Each chat gets its own topic in your team's Telegram

Every chat opens a topic in your team's Telegram group, with a lead card on top, so everyone sees it and one person picks it up.

  • The lead card. The page and item they were looking at, where they came from, how often they've visited, and any earlier chat.
  • Claim, Won, Lost. Tap Claim, or just reply, and the chat is yours. Won or Lost closes it.
  • Read receipts, both ways. React to their message and they see "Seen by" and your name. You see when they've read your reply.

The whole loop, step by step, is on the homepage.

The dashboard, in Webflow too

The app opens your dashboard right in Webflow, and the same dashboard is on humanreply.app.

The Human Reply app open in the Webflow Designer over a band's home page, on its dashboard's Home: the last seven days in numbers

When nobody is free

When nobody is free, the bubble says so and asks the visitor where the reply should go.

  • The ways to reply. WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
  • Hours and auto-away. Set your business hours, and tap I'm available or I'm away in Telegram. Anyone quiet for 45 minutes is marked away.

A person writes every reply. The greeting and the away note are words your team sets.

The bubble when nobody is free: Back tomorrow at 8:00 in the header, the visitor's message marked Delivered, and We'll reply on WhatsAppThe Desk topic in Telegram: the pinned team status board with I'm available and I'm away, and the lines saying who changed their status

For studios building client sites

Add the app to each client's Webflow site, and every site gets its own bot and Telegram group.

  • The client's team answersThey reply from their phones in Telegram and never need to open Webflow.
  • Their chats onlyNobody sees another client's chats.
  • Priced per siteOne plan for each client site, whatever the size of its team.

An app, a pasted script, or a messenger button

There are three ways to put chat on a Webflow site.

ComparedHuman ReplyA pasted scriptA messenger button
How it's addedThe app puts it on your pageA script pasted into your site's custom code1 or a Code Embed2An app that adds a button3,4
Where the conversation happensOn your page, both ways, files includedOn your pageIn the messenger's app, off your site3,4
Where the team answersYour team's Telegram group, a topic per chatThe vendor's own inbox and appsThe messenger account the button opens
What you pay forThe site: $12 a month, the whole team includedOften each person who answersA free plan, and paid ones for more3,4
Sources, checked :
  1. 1Webflow Help: custom code in head and body tags
  2. 2Webflow Help: custom code embed
  3. 3Chat Buttons by Chaty, Webflow Marketplace
  4. 4Telegram Chat - Contact Us, Webflow Marketplace

One plan, per site

Human Reply costs $12 a month per site, or $10 a month billed yearly.

  1. TodayYour free trial starts.
  2. Three days before it endsWe email you a reminder.
  3. After seven daysYour plan starts. Cancel before then, from the dashboard, and nothing is charged.

Human Reply for one site

Monthly

$12a month

Yearly−17%

$10a month, $120 billed yearly
  • The whole team, no seats
  • Unlimited conversations
  • Photos, documents and stickers, both ways

Questions

How do I install Human Reply?
From the Webflow Marketplace: install it on your site and approve access. Setup opens in your browser, five guided steps in about ten minutes. Then open Human Reply from the Apps panel in the Designer, press Add to my site, and publish.
Do visitors need Telegram?
No. They chat on your site. Only your team uses Telegram.
Do I need a Telegram Business account?
No. A regular Telegram group with Topics and a bot you make in BotFather. Setup walks you through both.
Which pages is the bubble on?
The page you add it on. To show it on every page, move it into your navbar or footer component.
Does it work on a custom domain?
Yes. It works on your webflow.io address and on your own domain.
Does it slow my site down?
No. The bubble fetches its settings in the background, so your page doesn't wait for it.
What happens when nobody is free?
The bubble says so and asks where the reply should go: WhatsApp, Telegram, email, Instagram or Messenger, whichever you switch on. Your team writes to them from its own account.
How much does it cost?
$12 a month per site, or $10 a month billed yearly. The first seven days are free.
Is Human Reply made by Webflow?
No. Human Reply is made by Hella Fast, LLC.
How do I remove it?
Revoke Human Reply's access under Apps & integrations in your site settings, then publish: the chat leaves with that publish. Delete the Human Reply component to clear the Designer too. Your conversations stay in your Telegram group. To end the plan, cancel from Plan & billing in the dashboard.

More answers in the homepage FAQ.

Add live chat from the app

The next chat on your site lands in your team's Telegram.

Coming soon

7-day free trial · Starting $10 a month

Human Reply is not affiliated with Framer, Webflow or Telegram.

Webflow live chat, answered from Telegram · Human Reply